MOVING OF TELKOM FIBRE LINE

I have moved home and have been trying to reach Telkom to assist with this process. I have not been helped, I get sent from pillar to post, they tell me to call 10213 but this number does not work from my cell phone. When I eventually spoke to somebody yesterday, the call got cut off and they did not call me back. I do not know what number to call to have my fibre line moved. They promised to call me at 9am this morning and nobody has contacted me. I have tried doing this on their website, but you can't. How am I supposed to get assistance from Telkom???