Moving of telephone line

6 weeks ago I app**** for my Telkom line to be moved from one residential address to the next and I got a date for the 4/8/2015 to move the line. I called Telkom and asked them if they could not move the line to a earlier date, as I have a very sick mother living with me and she is alone during the day and we need the line to be moved urgently, however if they cant move it I will stick with the date. I now received another sms to say that the date has been moved to the 12/8/2015.<br> I called the helpdesk and after an hour waiting on the line they said that nothing can be done abt it.<br> This is absolutely ridiculous and the bad attitude of the staff is very bad.<br> Not one of the staff could give me a valid reason and each person I spoke to gave me a different reason.