Moving of my Telkom Wifi and landline

I have phoned Telkom on the 17.11.2017 to let them know I am moving on the 25.11.2017 and I would like them to move my wifi and landline to my new address. They informed me the moving of the line and wifi is free of charge and it will take between 14 and 21 working days. I have moved to my new address on the 25.11.2017 and today is the 22.01.2018 and no one from Telkom or Open serve was at my flat to install or move my wifi and landline. I have even phoned Open serve but they tried to help me but with no success , they have to receive an order number from Telkom before they can help me. I have phone countless times from my work's phone holding for 30 to 45 minutes before someone picks up and then also they can't help me , they give me reference numbers , they even gave me a new landline number , when I gave the new landline number to Open serve the person told me it is reflecting someone else's details , so I have almost given up hope and I don't know who to speak to or what to do. I did not even pay my December account because how can I pay for something I am not using. All I want is for Telkom to supply Open serve with the order number that they can come and install my wifi and landline that I can be online again , because this is now going almost for 2 months without wifi and it is pathetic to say at least.