Moving of my line

I don't know why a simple thing like moving my line became my worst night mare. not s**** the date but my wife phone the call center in Jan 2015 to book Telkom to move my line to my new premises. the week before I asked her again to just remind them that we will be in on 30 Jan 2015. that's when we found out no one knows that we moving and the line will be booked only than. date was given it will be done on the 03 Feb 2015. Me and my wife work so I had to pay someone to be there the hole day as my sms states its a full day appointment.The technician pitched at around 11 and did nothing. ok than I had to contact Telkom again and held on over 2hours to speak to a consultant. To make a new appointment,09 Feb 2015. No one pitched had to call again.new appointment,13 Feb 2015. that day was on a Friday so I took a day off so that I can make s**** it got installed. waited the hole day for nothing apparently the technician was at my premises there was no one home. I nearly lost my mind cause I was the one waiting the hole day for them. Maruis Botha technician I still have his number told me to make a new appointment very arrogantly my oder number is 64475 installation oder ***.HELP