moving of line & upgrade

So Telkom were doing upgrades in Sonstraal Heights, Durbanville. I notified Telkom via the internet of my intention to move. On 30/10/2014 Telkom sent me a reference nr and advising that they will let me know as soon as they can send out a technician. Mid December I phoned to follow up and was told that they are still busy with upgrades in our area and that there were no ports available and that it could take about another month or two before we can get our line transferred. <br> We moved into our new house on the 1st of December. I queried my account and was told that I could only query them billing me for the months of non service once my line has been transferred.<br> So finally on 31/01/2015 I have my line transferred. This morning I log a call to request a credit on my account. Now I get told that there is a waiting period of 21 days from my last phonecall so that means up until 18 December 2014 Telkom can bill me for a line that I did not have at the time. How ridiculous. I notified them well in advance of my intention to move and because they were busy with upgrades and had no ports available I must still pay for part of December for having no service.Another way of them *****ing