Moving of line not happening

Wehave ordered for a line to be moved since we bought a new place! This was all requested from the clearwater store! A couple of days later we only recieve a response saying there is no infrastructure in the area! The previous owner had 2 telkom lines and 1 ADSL and this is the response! For a seccond time we log a call and still no response! Everytime I call the feedback is the technicians will call within 7 days! The call center don't put you through to any more senior person! Not sure how to get this resolved<br> Last reference number ***<br> Previous one ***