Moving of line & ADSL Order ***A

In June I booked the move of our line from CT to Pta. First attempt, I rcd no sms confirming booking, I then called in, also rcd no sms, I then called again & went on line. I then received a confirmation sms. In June I checked back to the Telkom site & saw the booking there. Later in the month I checked again & suddenly my booking is cancelled(on the 18th). Many calls later I still have no expl from Telkom as to why it was cancelled but they made a new booking and the line would be cut off on 30 June & installed on 6 July in Pta. On Friday night 26 June we suddenly have no service, this in the midst of arranging a move across SA. Saturday morn I mng to get a tech out to us who inf us that the line had been discontinued?? I demanded that it be put on & fortunately it was. Also no explanation as to why it was cut early. My son & i arrived in Pta 1 July. Fri 3 July I received sms confirming install. would take place 6 July. 6 July came , no technician.I have been trying unsuccessfully to find out when this line will go in. I have now in utter desperation gone to the Telkom Montana store , was promised a call within an hour, it never happened. PLEASE HELP