Moving of Line

Telkom, i app**** to move my business(ADSL) line last month, it took 2 weeks to create an order number, am still waiting to move my line. i have been calling the call center almost every day with no progress, i was given the REF number AI*** a week ago, i called again today *** only to be told the reference was created yesterday, and yet you keep billing for a service am not using. Does it really have to take one month just to move a line, a business line for that matter? Please Help.