Moving of line

So I logged a call on Telkom's Moving a line website in the first week of July 2015 and the ref number that I got was the same as my landline number. On 27 July 2015 I called Telkom to ensure that they have my move date as 1 Aug 2015 only to be told that no call was logged. The call was logged again I was told that its confirmed for 1 Aug 2015. I phoned Telkom on 5 Aug 2015 to find out when a tech will move my line. I got told that the call was only logged on 1 Aug 2015 and it can take up to 21 working days!!! Phoned again on 7 Aug 2015 and the call was escalated. Phoned today and was informed that the order was never completed!! *** TELKOM!?!?! The lady completed the order and then tells me it can take up to 31 days for a tech to move the line. UNACCEPTABLE!<br> <br> Telkom's customer service is becoming more and more a joke.