MOVING OF LINE

Its been over a month since I've moved to my new address, I've been billed for this month but have no internet, Seriously Ridiculous. Your Contractors have come to our house, only to advise us they can only do it when our neighbors down the road are at home as the box is at their house. We had a chat to the neighbors and arranged that they will be home on a Saturday morning of which we have advised you guys (Telkom) 3 weeks ago. We were given the number of the contractor whom doesn't answer his phone. I've messaged Telkom on 10 separate occasions on Facebook only for them to say \ We await on feedback & will revert Back soonest". After a month of back and forth and paying"