Moving of existing line

Good Day, I'm at my wits end as I've been trying to have my telkom line moved to my new address...2 mnths before moving, I went into a Telkom store to request the move, where I was advised I could do it online no problem..no they can assist in this regard at the store...tried online, it was not possible (some error code), visited second telkom store, was assisted, was advised to expect a call in 48 working hours, still no call!!! Finally we moved, tried the online route again, still no joy!!! I need the wifi for work and school, data costs is piling up. Pls help me, telkom!