Moving of DSL Line

On 29 February I phoned Telkom to get my DSL line relocated. Received the reference number: ***<br> <br> Phoned again today to find out when I can expect the relocation but Telkom has no application for this relocation. I am told I have to wait another 14 days. <br> <br> When talking to a different operator, I am told that my line cannot be moved due to a talk offer on my line that has expired. I know nothing of a talk offer on my line. Why couldn't the first operator I spoke to on 29 February tell me this and cancel this talk offer which would mean I would not have to wait another 14 days for my line to be moved to new premises.<br> <br> I need this talk offer cancelled and my line moved and nobody at the call center seem to be able to give me the correct information on how to get this done.