MOVING OF BUSINESS NUMBER CAN\T TAKE 5 WEEKS"

on the 16th of Febr I called Telkom toa dvise that as I was moving premises the next week -literally upstairs in the same building- I needed my line to be moved on Thursday the 25th. all my details were taken and I was told that it would be in order. one the Monday the 22nd I phoned to confirm and this is where the stories start to change. I was told that I will get an sms either the tues/wed and after that they have 5 days to move the line. I was furious as we moved on the 25th but bit the bullet. I phoned on the 25th as by then I had not received an sms, then I was told that it will take up to 6 weeks. simply unacceptable! someone else got involved and a technicial even came out to see us, but he only details with faults so could not assist. on Monday coming it will be 6 weeks - I have not had any feedback and still we don't have our line moved. I cn't cut the line as I want to keep the same number, but it does mean that the new tenant to my old shop can make calls on my landline. through the move I lost my reference numbers - but my landline that was to be moved is ***. we are based in the High Street Shopping Village, Rosenpark Bellville. can you kindly assi