Moving My Telkom line

Extremely poor service from Telkom, my adsl line was cut off on the 29th of April for relocation, 4 weeks have elapsed and I still dont have a line, they just dont give a F@#% no one bothered to call or take responsibility, worst part is both my wife and I work from home, we are now forced to buy data everyday while we are busy paying for a service we cant use, right now the only option I'm left with to cancel the line, but that on it's own is another struggle, I am defeated (*** Incident No: ********** , Acc number: ********** 28)