Moving my line Ref ***A

<p>I requested on the 19th May 2017 that my line ********** 530 be transferred to my new address on the 26 May 2017. When I phoned on the 26th May, was only then told that there is no infrasture but they are busy with it - I received no notification of this at all - why does a client always have to phone Telkom to get an update when they have all my contact details? When I brought this up, was then sent a SMS to confirm my personal details. Please also note that I often have to work at home and this is now costing me. When I phoned Telkom again last week, the gentleman I spoke to , advised that they are busy with my case and this should be done within a month. I once again phoned today, and was told there is no update. This week will now be 3 weeks and obvioiusly nothing has been done. This is now URGENT but phoning Telkom's Call Centre is no help at all. I need to know that my request has been processed and that I will have my line latest next week. Please advise ugently. Belinda Moolman</p>