moving my line

Good Morning<br> <br> On the 15th of April 2015 I called Telkom call centre for my line to be moved but for some odd reason when I called on the 30th of April they had no record typical Telkom old ref no ***A new ref no ***A no one has contacted me and nor has my line been moved I am paying for something I don't have. Tried several times to call the call centre holding on for and hour nothing happens Telkom is pathetic really