LY
Logan Y

1 reviews | Active since Aug 2012

03 Nov 2015, 13:39

Moving my DSL line back to Telkom

Last week Tuesday, I contacted MWeb and told them I wanted to cancel my DSL line with them and have it moved back to Telkom. The move happened smoothly taking only a few hours before I'd received my confirmation SMS that the order had been completed.<br> <br> I've bought a 10mbps data subscription from OpenWeb and I want to upgrade my DSL line from 4mbps so that I can use it. Enter Telkom. I'm sitting now for 7 days unable to do anything with the line because of some \holding pool"nonsense that nobody seems to have any clue about.<br> <br> Information is always conflicting. \""Telkom doesn't have the line\"""

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Replies (1)
Telkom
Telkom's reply03 Nov 2015, 13:48
Official
Hello Ortund,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM163825.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media