Moving line - week 3 & still no update from Telkom
I made an online application to move my Telkom line (reference number ***A) to my new address. <br> <br> I have tried numerous of to get an update - to no avail. I have tried the number that's listed in the sms confirmation ***) and it never goes through. When I call the call centre (after 30 minutes of being on hold) I get transferred to different departments and I have to hold on the line for another 30 minutes and thereafter I get transferred again because its the wrong department.<br> <br> This is really unacceptable. As I type - I have been on hold for 42 minutes.<br> <br> The really annoying thing is that I will be billed the full amount at the end of the month.
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Telkom's replyOfficial
14 Mar 2016, 17:46Hello This_isKat,
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Telkom's reply14 Mar 2016, 17:46
Official
Hello This_isKat,
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
's updateReviewer Update
03 May 2016, 15:30I will not allow myself to be disrespected by your organisation. Your technicians made me take leave twice - the first guy came for 5 minutes and said he was coming back but he never returned - the second guy didn't come at all.
What really baffles me is that I got a family member to walk into a Telkom store to order a new line at my place of residence and within a week - a technician came to install the line. How is that even possible?
's update03 May 2016, 15:30
Reviewer Update
I will not allow myself to be disrespected by your organisation. Your technicians made me take leave twice - the first guy came for 5 minutes and said he was coming back but he never returned - the second guy didn't come at all.
What really baffles me is that I got a family member to walk into a Telkom store to order a new line at my place of residence and within a week - a technician came to install the line. How is that even possible?