Moving line takes a month and I refuse to pay!

I have been trying to move my internet line from Randburg to centurion for 13 days now. <br> <br> Everything is in my flat already, I can even connect to my profile. They just need to make it a 4mb line.<br> <br> So every time I phone them, they say my account is unpaid or they switch off my internet and say they will send someone at the end of the month, how the hell do you expect me to pay you a full month for a service I am not receiving. and How does it take a month to just complete a simple task. <br> <br> Previously when I app**** to move my line they did it within 3 days. <br> <br> I have explained that this is urgent as I need to work from home, but this does not phase the consultants at all.<br> <br> I have everything ready and it has a connection, but now they turned it off. So all I need is for them to turn on the account and then bump it up to a 4mb (which I pay for), (instead o the current 2mb that the line is at where I currently stay in centurion). How can this be so difficult to understand?