1 reviews | Active since Jul 2015
Moving line poor service!
Ok, so i moved to a new house at the end of june. No line installed / moved yet even after calling them many times and them never calling back like they said they would. <br> <br> Eventually, i received an installment date for the 8th of july (i was willing to wait), took off from work, but then a day before the 8th, the exact same message, but this time for the 16th. I tried to find out why but everyone gave different answers (if i didnt get cut off) <br> <br> Then, took off from work again, then just before the installment date, they moved it again to the 28th of july. Again? Many many phone calls later someone helped and said its the shortage of techinicians in my area but mainly the new vehicle system telkom is using. The guy thankfully said it SHOULD NOT BE THE CUSTOMERS PROBLEM! <br> And he apologised.<br> <br> I've been very patient and kind and still am. However, i would never move again because of this absolutely poor service. I'm pretty sure theyre just gonna move the date again. How difficult can it be?
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Technical department and feedback will follow. Your reference number is SM125831.
Apologies for any inconvenience caused.
Regards
Frank
Social Media Team
Best regards,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Technical department and feedback will follow. Your reference number is SM125831.
Apologies for any inconvenience caused.
Regards
Frank
Social Media Team
Best regards,
