<p>Telkoms *********** staff who do not know what they are doing , i recently moved house and moved my landline and i just knew that telkom was going to give me problems doing this , first of all i had to wait a month to get the line moved and when they moved it telkom had cancelled my previous line and now gave me a new voice line to my new residence instead of giving me my old adsl landline with my old number, my adsl line rental and uncapped is with mweb , but because of south africa and telkom being the only landline providers i have to deal with their useless ****, ive been making calls to telkom for a week now 30 minutes on each call to ask to have my ****** voice line converted to a adsl so that my internet can work, ive been transfered to differenr departments about 50 times every agent jst transfers you and does not want to help till the last one puts u right back in the front of the call where its once again "welcome to telkom and u just get transfered over and over finally i had one lady help me and she also could nt understand my simple question of converting my voice to a adsl and told me something about resetting it and it taking a month, and i should call mweb to sorr it out i called mweb their things are correct bt now cannot help me because telkomg needs to convert the line first then put my number in a holding pool so mweb can grab it to my mweb account, all of this is now delaying my interent which i must still pay for every month debit ordered for a service bt i must run around to sort out i am not going to wait anoth month for telkom to get their act together you need to convert my ****** line and make it priority to get done so i have internet access because im paying for a useless service which is costing my home business because i have no connectivity and have to buy data which is very expensive because my wifi and interent is off because of telkoms bull****, the only way to contact telkom is through hellopetere and public platform because calling gets you nowhere the ceo needs to realize that your company has a bunch of workers who are getting paid to transfer calls to each other and barely sort any work out i pray for the day to just have no landlines needed but because there are no fibre networks in my area i have to use telkoms **** service of a landline, please sort this ****** issue out i have been waiting a month to get connected it is unacceptable but yet i get debit ordered for ****ty service , my incorrect telkom landline number ********** 195 which needs to be adsl not voice my id ********** 079088 please sorr this out or cancel my telkom account immediately and il cancel my mweb and rather get amobia home which uses no ****** landlines or something else because i am sick and tired of telkoms arrogance and uselessness</p>
Hi ash-inkk,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi ash-inkk,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
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