SB
Samiksha B

1 reviews | Active since Feb 2012

03 Jul 2015, 10:18

moving line for 3 weeks!!!!!

i app**** to have my line moved 3 weeks ago. i followed up with calls to correct all details as the sms i received was incorrect to which i was assured it will be corrected. late last week a technician called to move my line with the INCORRECT address. she could not do it and needed the order changed. i called again this week to correct the details again to which i was assured that it was corrected. i now just received a call from a technician saying he cannot help me as the address is still incorrect. TELKOM your inefficiency is appalling. furthermore the technician was extremely rude and went on to cut the call. i am tired of spending 30 minutes per call to your call center trying to resolve this and no one is able to assist. at this point i want to cancel my line.

0
Replies (1)
Telkom
Telkom's reply03 Jul 2015, 12:57
Official
Hello SamikshaB,

Please be assured that this matter has been escalated to our Fixed Line Department and feedback will follow.

Your reference number is SM122813.

We apologize for any inconvenience caused.

Regards
Frank Mkwa****
Social Media Team

Best regards,