Moving line

I have spent the past 90 minutes on the phone being moved between 10210 and 10213. 10210 claim they don't deal with this and it is a 10213 problem who in turn refer me back to 10210. Neither departments are interested in trying to resolve my issue which is to move my line into the pool to allow Afrihost to take over my line. I have been trying to do this since 22 March 2018. Eventually a manager, Luthando, directed my call to technical services where Michael advised that he could not assist and advised that 10213 needed to solve the problem. I have now redialled 10213 and 20 minutes later am still on hold. And you wonder why I am moving to Afrihost!