Moving Landline

I logged an online request to move my Telkom line from KZN to Western Cape in October 2017. Initially the response was very good and the technician come out on the 1st of November to install the line. However this was at the wrong address. The technician requested that we call the call center to rectify the problem. We did however the call agent was unable to find the address... I was told that no problem the technician will make arrangements again to come connect the line. Again at the wrong address... we called the call center again and again had an agent that could not get the address but said that it was no problem the technician will be in contact. We decided to go into the Telkom Shop in Tableview Mall and the address was changed after having to wait an hour. The agent asked that we contact the call center from the shop to request that the line connection be expedited. The agent from the call center called back and we explained the situation, was told that the technician will contact us. A week later and still no response. How difficult is it to move a line we have been a month now without a line or data line?