Moving house woes

<p>I app**** for a line move late April 2016. I advised Telkom that the move date was on the 20th May 2016.</p> <p>Telkom disconnected the line 10 days before the move, and came to install the line after the 20th of May 2016.</p> <p>After numerous calls to the call centre, there is still no conclusion on why they pulled the line into the new house, but never installed a jack or connected the line to anything. Telkom is still billing for a service (including internet) for a line that has not been used in over a month. </p> <p>No one can actually tell me what is happening, and I normally spend on average of 45 minutes on the phone to the call centre hoping that they can tell me something new about the status. Instead, I get transferred from department to department just to be told that they can't tell me when someone will actually finish the installation.</p> <p> </p>