Moving house, shocking service, constant system down!
I've moved house and I put my order in three weeks before I moved. It has been six weeks now and daily calls to telkom give the same response.....our systems are down, we cannot check your order. I did manage to get through one day and the system was working and the lady said my order was "stuck", whatever that means. She knew my new address but could not tell me when the line would be moved. The service is shocking to say the least and I will be taking it up with the billing department to not pay for the month of July when I have not had access to my phone line.
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Replies (1)'s updateReviewer Update
02 Aug 2018, 08:22Well 10 days and still no response. Telkom, you really are shocking at your Customer Service. I have called daily to Telkom, apparently my issue has been escalated (whatever that means). Yesterday's call and the lady tells me that the "back office" is still dealing with my escalated query. Nearly 8 weeks and my line has still not been moved. I am at the point of cancelling.....but I actually don't have the energy to deal with that side of Telkom. Last time it took 9 months and I still had to pay for all those 9 months and it took another 4 months to get reimbursed.
's update02 Aug 2018, 08:22
Reviewer Update
Well 10 days and still no response. Telkom, you really are shocking at your Customer Service. I have called daily to Telkom, apparently my issue has been escalated (whatever that means). Yesterday's call and the lady tells me that the "back office" is still dealing with my escalated query. Nearly 8 weeks and my line has still not been moved. I am at the point of cancelling.....but I actually don't have the energy to deal with that side of Telkom. Last time it took 9 months and I still had to pay for all those 9 months and it took another 4 months to get reimbursed.