1 reviews | Active since Jan 2014
Moving house - no coverage and can't do anything
Because of horrible service and connection with my ADSL line, I moved to telkom mobile, which provides wifi around the house with a little device. Very satisfied with the product. <br> We are currently living in Brackenhurst and are moving 2 mins away from our current address. <br> <br> At the new address, strangely enough, there is no coverage so my device doesn't work anymore. I went to the albertan city branch and there I was told that there is nothing they can do, I will have to continue to pay until the end of my contract. I was even prepared to move back to ADSL but it's not possible. <br> <br> I have managed to speak to the help line and now a technician is supposed to call me in the next 72h to see if they can put a booster in the area to increase coverage. <br> <br> I find it extremely unacceptable that because I am moving house and Telkom does not properly cover the area, I am now under the obligation to just pay every month for a service I can't get just because when I did the contract my location was covered. I am sure I am not the first person in SA who i moving houses. SO PLEASE STOP TELLING ME THAT NOTHING CAN BE DONE. I won't pay for a service that does not work - find a solution<br> <br> thank you
Please be assured that this matter has been escalated to our Technical Department and feedback will follow.
Your reference number is SM125713.
We apologize for any inconvenience caused.
Regards
Frank
Social Media Team
Please be assured that this matter has been escalated to our Technical Department and feedback will follow.
Your reference number is SM125713.
We apologize for any inconvenience caused.
Regards
Frank
Social Media Team
