Moving house, buit will my phone line move?

Am moving house and want to take my ADSL line with me. App**** for a move on Telkom's web pages last week, and the web page said they would contact me within 48 hours. No one contacted me. Tried to call them on Saturday, but did not manage to get through on the phone before the call centre closed. Called the call center yesterday and was able to speak to a consultant who said that no application for moving had been logged on my number. She tried to log the order, but after 23(!!) minutes on the phone, she dropped the call. Now, one cannot find an email address to contact customer service at Telkom, so I filled out another application form for moving and asked what was happening. Got no response. Also tried to call the call center twice more yesterday evening , but after an hour waiting, I still couldn't get through to them. So, Telkom, I have already moved, but will you be able to move my ADSL line? When? I needed it yesterday. And I am only available on email or cell phone, as I no longer have access to the house where my Telkom line is.