Moving house and the reconnection is not happening

Last week I phoned Telkom to book the move of the Telkom line to the new house. I was told that this would be booked on the system from Sunday the 28 Feb so that on the following working day or 2 the line would be reconnected. Long story short: SMS received late on 29Feb confirming booking for 01Mar between 7:30 and 16:00. On 01Mar after 16:30 I was told Technician note on the system: he hooted and no one answered and phoned but went to voice mail. I was at home the whole day and have no missed calls or voice messages on my cell. Escalated this with the Supervisor in charge during my call. New SMS confirming booking for 02Mar. Technician arrived in afternoon (very nice sub-contractor). System inside the house all fine but problem on Telkom box that could only be sorted the next day. 03Mar more SMSs confirming bookings but no further feedback and no connection. After 14:40 I was told that technician attended to this after 11:00 and requested someone else for the repair. I was told that maybe tomorrow problem will be fixed. 1 week without a line and no feedback from Telkom;2 days work lost; high cellphone bill to pay, no telkom line in sight but still paying for a full service!!!