Moving homes, landline and internet not moved!

I made an appoinment for my landline and internet to be moved to my new home well in advanced. Its been almost 2 weeks and I still have no internet connection in my new home nor a landline number. I went to the Telkom Store in N1 City and waited in line for 25mins. I was informed by a very unhelpful man that I have an appointment the 1st of August. Then I went home and called 10210 to follow up and this number was not working at all that day. I waited on the 1st and nobody came out all day, I waited the 2nd and nobody came, I put in a days leave specifically for the 3rd and no one came! I called 10210 and waited 30mins on the phone only to be told that the matter would be escalated. i informed the woman that I wanted the line moved on this day as I had taken leave and it was well overdue. she said a manager would call me during the day. I am disappointed to say that no manager called me yet!!! I phone Telkom again this morning and after being transferred thrice there was more waiting and then no response, the phone was dead. I am so darn fed up with this *******, I just want my line moved to my new home. I am terribly disappointed Telkom, I am not proud to be a customer.