Moving from Telkom to other ISP

Trying to move my ADSL line from Telkom to other ISP since 22/12/15.<br> Phoned in on 20 Jan 2016 and process started as new application . 3 days later i received e-mail from telkom i need to contact my new ISP to get my line from the holding pool...Dear Axxess Client Please note that while trying to process your ADSL Line Application, we received the error ?unfeasible due to a pending order?. This means that there is either a pending order on your line or an order which has not been marked as complete. You would need to contact Telkom?s Accounts Department for further information and to resolve the error.<br> <br> I Phoned telkom and no one could tell me what to do next...order no ***0A.....is this a tactic Telkom use to get me and my cash to stay with them longer against my will?