Moving from Pretoria to Middelburg.

I was at Telkom and had a line move arranged on 13/11/2017 ref number ********** 90A from Pretoria to Middelburg as I'm relocating there. Since then the technician has been there on 22/11/2017 and tested the line confirming that everything was in order. We moved in on 01/12/2017 and still no wifi. Since then I've been on the phone to Telkom many times, everytime getting a different excuse, I even went to Telkom with no results. Some say thet the line has already been moved but why isnt it working then?? On 08/12/2017 I phoned again just to be told that the line in Pretoria has been discontinued but I havent been alocated a new number and when I asked what am I to do now the operator said that they dont know cause they fix problems and if theres no line the theres no problem to fix... I had to call new installations. Like I then told the operator I phoned new installations just before phoning them (what new installations told me to do), they told me that they cant help me cause its not a new installation and I had to phone 10210 hence I ended up with them. After so many calls and no answers just no one at Telkom seems to know what needs to be done. Its now 08/12/2017 and still nothing, I'm paying for a service that I dont even have and that is unacceptable. When I got Telkom in Pretoria I was so impressed and recomended it to so many people as the best but now I regret saying that cause Telkom has proven to me that they dont put me as the customer first and that my problems are mine, that they cant even help with their product.. I dont know what to do anymore!!!