Moving adsl to holding pool

I've requested my line to be moved to holding pool because I am migrating line to Crystal Web and I have not been contacted by any telkom agent as of yet, I requested this more than two weeks ago. I phoned in and an agent told me that she will escalate my request and that was on Tuesday. I phoned in again to find out if anything has happened and the answer still stays the same. nothing has been done about my issue.