Moving ADSL Line to the Holding Pool

I called telkom to move my adsl line into their holding pool. After the phone call I get a message saying that telkom is going to cancel my ADSL line!!! All i wanted was to move my ADSL line into the holding pool. I phoned telkom again. Again i waited 30 minutes the get helped. The person said they will cancel the order to cancel the ADSL line. I waited a couple of days just to make sure that my ADSL line did not get cancelled and when everything seemed fine I phoned again to request that my ADSL line be moved into the holding pool. Again I waited 30 minutes and this time the lady tells me that see can see that my ADSL line has been cancelled. I explained to her that I just wanted the line to be put in the holding pool and not cancelled. She fiddled around for a couple of minutes and then just put the phone down. How do i get this sorted out? Telkom call centre cleary don't know what they are suppose to do.