Moving ADSL into holding pool

I have been trying to get my ADSL line moved into the holding pool with no success at all.<br> Your call centres have no idea what this is.... then the ones I reach after totals of 2 hours of holding <br> simply say they cannot perform it and simply give out numbers to so called departments. which when called I get advised saying no the call centre people deal with this..... is there absolutely no structure in your company ? Does any one have an idea of what's going on. I wish to have my Telkom line released into the holding pool so that my service provider can take over my adsl and land line.