RP
Ryan P
1 reviews | Active since Jan 2016
20 Dec 2016, 03:25
Moving Abroad
<p>So I sent through my paper work to cancel my contract with Telkom at Canal Walk Telkom. They assured me it was taken care of and my account would be cancelled. I moved to Taiwan and here I am, 4 months later and Telkom has taken R 3000.00 out my account over the past 4 months. I have continuously tried to get answers from Telkom, but knowing them, they are trying to call me on my South African cell phone number. I email and get no responses to my questions just an attachment of the form I sent in previously. In the one month R 1300 was deducted from my account from Telkom instead of R 600. No reason for this whatsoever. I email and get no response. Very disgusted. I can't cancel the debit order because ABSA is also trying to confirm this by phoning my SA number.</p>
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Replies (3)
Telkom's replyOfficial
20 Dec 2016, 10:16Hello Porter_009
Please advise if this query is for a fixed line or mobile service.?
Also please send us a private message with the order number given so we can have our fulfillment team assist.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply20 Dec 2016, 10:16
Official
Hello Porter_009
Please advise if this query is for a fixed line or mobile service.?
Also please send us a private message with the order number given so we can have our fulfillment team assist.
Regards
Noleen
Telkom Social Media Team.
Best regards,
RP
Ryan P's updateReviewer Update
20 Dec 2016, 13:29It is a fixed line.
Also they are apparently looking into it now that I have sent another cancellation form?
Message from Telkom today:
Good day
We apologies for the delays.
We have sent the form to the Cancellations department, it may thake up to 30days for the acount to be fully cancelled.
We can not confirm why the account was not cancelled the first time as cancellations are done but another department.
Please find attached invoice whuch may help in showing how your bill was accumulated.
We will need to wait for the account to be cancelled so that we can log disputes for the prodicts you were charged that you did not use.
Again please accept our sincere apologies.
RP
Ryan P's update20 Dec 2016, 13:29
Reviewer Update
It is a fixed line.
Also they are apparently looking into it now that I have sent another cancellation form?
Message from Telkom today:
Good day
We apologies for the delays.
We have sent the form to the Cancellations department, it may thake up to 30days for the acount to be fully cancelled.
We can not confirm why the account was not cancelled the first time as cancellations are done but another department.
Please find attached invoice whuch may help in showing how your bill was accumulated.
We will need to wait for the account to be cancelled so that we can log disputes for the prodicts you were charged that you did not use.
Again please accept our sincere apologies.
RP
Ryan P's updateReviewer Update
11 Feb 2017, 20:06Noleen,
I just posted another review on Hellopeter.
Still not sorted. And yet, still being charged.
RP
Ryan P's update11 Feb 2017, 20:06
Reviewer Update
Noleen,
I just posted another review on Hellopeter.
Still not sorted. And yet, still being charged.