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cyril M

1 reviews | Active since Aug 2015

14 Jun 2016, 05:16

Moving a Telkom Line

<p> </p> <p>I have requested my line to be moved on the 13 of may 2016 to another residential area within the same exchange.<br /> I waited for a notification almost two weeks nothing then I went to telkom riverside mall, I asked one of the representative to check the call I logged on his system, but he rep**** nothing sir then I filled the forms and the copy of my ID if was Friday afternoon around 5h30. 20/06/2016 <br /> I waited again nothing no notification the I called corporate telkom number on the 25/06/2016 I spoke to a lady who seem to understand my frustration hence I have Unisa assignments and exams ahead of me.<br /> She tranfered me to a guy who logged the call but still waited for a while then a massage or notification of a call logged came through on the 3rd of June notifying me that a technician will come on the 10th of June waited the hole day</p> <p>This massage was sent on my mobile device from telkom</p> <p>Dear Customer, a Telkom technician has been dispatched to install your telephone line for your order ( ********** 98) today 10/06/2016. Your continued support is appreciated. Regards, Telkom</p> <p><br />Monday morning I got this<br /> Dear Customer, your installation for order ( ********** 98) is scheduled for ( ********** 2 between 07:30:00 and 16:00:00). If not convenient please log onto www.telkom.co.za/appointments to reschedule. Your continued support is appreciated. Regards, Telkom.</p> <p>Then Tuesday 14 June I receive a bill statement for July, yet I dont have an active line.</p> <p>Last payment was made</p> <p>FNB Payment Notification: ZAR382.45 from MR THEMBELIHLE C MOT to TELKOM TELEPHONE ACC..700017 . Ref ********** ********** 72 ********** /05/31 21:31. YRN8HY1C</p> <p>I am not willing to pay sorry</p>

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