Moving a new line to holding pool, cancelling old line

<p>Hi there,</p> <p>Please, please please please can someone just release my line from the holding pool. I am not at the end of my rope and its serious now. So I have called endless amounts of times. I have live chatted which never works at all. I have called openserve. I have probably spoken to every agent you have working for you. I have done everything in my power. I pay EVERY single month and is it to much to ask that someone there does their job?</p> <p>I have spent SO much time and money and getting a new line installed and an old line cancelled (which isnt done either) and having a line moved into a holding pool.</p> <p>I am done and this need to be resolved otherwise I will not make a single cent of payment for any services I have.</p> <p>Please please please can someone from retention call me.</p>