Moving a line

We recently moved and I logged a request on their website to have our landline moved. I was surprised and actually quite impressed when they phoned me and set up a time to come to our new house to install the new line AND they showed up on time as promised! WOW!

And then... Our new land line was installed last week Thursday 19/09 and to date the line is still not working. When I initially phoned I was told that the technician did not close the order on his side and they will send him an email to complete the request. I then phoned the technician the following day to find out what the problem is. The technician then told me that he never received any such email from Telkom and he assured me that everything is in 100% working order and that the line should be working. I then phoned the call centre again and this time I was told that the sales team need to send a request to their back office somewhere to close this request and the line will then work. I was told that this will take up to 24 hours. 24 hours later I phoned again, just to be told that this is the correct process, but it takes up to 48 hours.

So it is now 48hours later and still no response and my landline is still not working, surprise, surprise. Suppose if I should phone in again I will be told it will take up to 72 hours...