Moved to unwanted contract package

I've been dealing with the Telkom shop in Stellenbosch for the last 2 months to help resolve this issue. I've been moved from my 4 Mb uncapped line to a 10 Mb line soft capped at 50 GB per month. My usage has always been far above the 50 GB and I am now being forced to browse the web at a intolerably low speed due to this cap being exceeded.<br> <br> The Telkom shop says they have sent the people responsible for the change in package many e-mails but they have received no response. Apparently now I must take matters into my own hands somehow. And the manager at the Telkom shop is also missing in action as with regards to what can be done to resolve the issue.<br> <br> I've been happy with my previous line speed and service for the past 2 years and now I have to deal with this from Telkom while they are still sending me bills for services I did not request.<br> <br> Please sort this out ASAP.<br>