Moved houseline. No communication. Still nothing?

I moved to my new house on 29th Feb. I booked the 29th at the beginning of Feb. I even to took leave for the day and waited all day for a technician to arrive. I phoned multiple times during the day and everyone said he will arrive. I phoned after 4pm as he still had not arrived and callcentre said they would phone me the next day. NO ONE PHONED THE NEXT DAY. I phoned 6 times on 2nd March. Twice I was cut off. Four other times I heard different status's of my order. One said she could not find my order number, the other 3 said they will try get hold of the technician and will phone me before close of business. NOT ONE PHONED ME BACK!! . Today(3rd March) I have phone 3 times. Once was cut off. One said I have broken ports in the exchange and transfered me to the technical dept which did not know what I was talking about. The other said there is nothing she can do. I just have to wait. for someone to phone?? So I have no info on how long this take now? A day, month? There is no communication from anyone. Everyone promises to phone back but does not. A phone call or sms on the status would be fine for me but I am the one who has to waste my money and time.<br> <br> ORDER: ***