CG
Corne G

1 reviews | Active since Jul 2015

16 Jul 2015, 13:00

MOVED HOUSE, CANCELLED LINE, STILL BEING BILLED!!!

Don't use TELKOM as a provider. APPLY AT NEOTEL. THEY ACTUALLY HAVE CUSTOMER SERVICE AND IT IS ALL WORTH PAYING FOR.<br> I moved from my previous address on 15/03/2015 and informed Telkom of the cancellation. They never cancelled the service and I am still receiving a monthly bill for a service that I am not even using!!! I am profusely livid! I've sent numerous emails since APRIL 2015 and they simply do not reply with a solution. In effect, they handed my account over for collection (for the service that I am not even using). Both parties were contacted and only the collectors responded. I am still waiting for Telkom to respond to all my e-mails dated back from APRIL 2015. I am reporting the matter to every possible institute that can assist. TELKOM IS MOST USELESS AND THEIR SO CALLED CUSTOMER SERVICE IS NON EXISTING.

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Replies (1)
Telkom
Telkom's reply16 Jul 2015, 16:13
Official
Hello Profusely Livid,

Thank you for bringing this matter to our attention.

We are currently attending to your query and we will revert back to you with feedback.

Your Social Media reference is SM126068.

We sincerely apologise for the inconvenience caused.

Regards
Tebogo M
Telkom Social Media Team
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