Move to a different service provider while you can!

I'm experiencing the same issue as many others, and it really makes me question whether Telkom values long-term customer relationships.

For nearly the entire month of May, I’ve been trying to resolve a problem with my account being locked due to a payment issue. I’ve called the call centre multiple times, visited a Telkom store, and even emailed their complaints department — all with no resolution.

The issue began after I upgraded my service. I was told that the new charges would be added to my debit order the following month, as confirmed in the signed contract. I even asked in-store whether I could just pay the full amount upfront to avoid any complications, and was reassured that this wouldn’t be necessary — that it would all go through smoothly. Clearly, that wasn’t the case.

Despite logging incidents each time I followed up, Telkom now seems to have completely given up on resolving the issue. I’ve been a loyal customer for about 10 years and continue to pay every month. However, due to the upgrade migration — which Telkom was supposed to debit — my account was locked, and now I’m essentially paying for a service I can’t even use.

It feels like Telkom is more concerned about collecting money than actually supporting and retaining loyal customers.