Move of Telkom Line

Good Morning, I am very disappointed in the service we are receiving from Telkom. In May 2018 we contacted Telkom to have our line moved as we were going to move at the end of May 2018. According to the conversations we had with Telkom everything was in order and there was coverage in the specific area we were moving. They told us it would be 7 to 14 days to be moved. Now we do not actually know what the progress is of this situation and we are not going to pay for something we cannot use? There is network problems, then someone phoned us to do the move (but our phone never rang). We are really upset about this situation because no one can tell us what we should do???