Move of telephone system

Our bussiness are really strugling to get Telkom to migrate our system from a previous adress to our new adress. Our order nr is *** the requested date was 25 May 2020, the week prior tothe 25th one of Open Serve employees came to check everything out and nitice the fact that they have to install a new cable from a telkom pole nearby. The 25thcome and go on further enquiry and realy strugling to get hold of Telkom we got a mail on 26 May informing us that our order was due for the 8th of June. The technician of Open Setve phoned us on the 8th, where I told him that they have to install cable, he came out to our premises, on the 9th to check things out, when I phoned him on the 10th of June he said that there system is offline and he cannot lodge an order for the new cable. Today 12th June I phoned again they are still offline, we are now already two weeks without telephone and internet, making it a bit difficult for us to connect with our clients. It seems that the whole Telkom is still on lockdown or they use the lockdown as an excuse not to answer their phones, I have not receive any account from telkom for the last 2 months. Please telkom your urgent respons is needed, we have send our first request for the move of our lines already early in March 2020. If we do nit get a response within a week we will have to go with a private company and cancell our telkom contract. IGJvan Aswegen Inc. Tel ***.