Move of telephone line a nightmare

We moved on the 6th of December and since I only heard that morning where we were going I could not put a line move request in earlier. I put the request in on the 15th of December and was quite impressed when they contacted me to install the line on the 13th of Jan. Unfortunately everything went down hill from there. <br> <br> The technician came out only to find that the pipes that lead to the house was blocked as well as the pipe that leads from our manhole, underneath the road to the nearest Telkom point. I was told on that day that they will send someone out to fix it. <br> <br> A week later I got a call to ask if I have fixed the pipes and I said no they where going to fix it. Well I spent R1200 to open up the pipe that leads from our manhole to the house. Was told the road would have to be lifted to fix the other pipe. <br> <br> Telkom was supposed to have phoned me last week Wednesday but have not heard anything yet. <br> <br> How can I be held responsible to install the infrastructure that Telkom needs to deliver a service that I pay them for? <br> <br> Order ***