MOVE OF LINE Telkom provide no service nor info (or falses)

<p>Hi I did request the move of a landline according to Telkom procedure one month in advance CASE ********** 46. Apointment was confirmed for 15 Dec 2016 . Nodody came on the day . Since then after calling 10210 going to the shop (by the way totally irellevant info at Sea Point) and using the chat i was finally told that is was a cable issue ( broken or missing according to different consultants). And that nobody can reach the cable dpt. Is there a way to get info from Telkom as I got not call/sms? I mean was spare part ordered and when can I expect to have a line working</p>