Move of line

<p>They cancelled my order to move my line without notifying us about it. When I called in to ask why cancelled they said because I'm out of the exchange and needed a new number.</p> <p>1. Why did they not call and say this to me?</p> <p>2. Now we have to create a new order and wait another 21 days.</p> <p> </p> <p>POOR service!!!</p>