CJ
Christopher J

1 reviews | Active since Oct 2015

09 Oct 2015, 10:15

Move my Telkom Landline and ADSL to my new address

Trying to move my Telkom Landline and ADSL to my new address. Moved the ADSL portion back to Telkom from WebAfrica, but Telkom says it is with MWEB now. WebAfrica confirm that they moved it to Telkom. I have never dealt with MWEB and did not ask for it to be moved to MWEB. <br> <br> Telkom sent me an SMS contained a number and contact person which I have been trying to call and it either rings or gets put down on me.<br> <br> I need to confirm that the ADSL portion is correctly held by Telkom and if the transfer can proceed today and please do not send me another sms, call me.

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Replies (1)
Telkom
Telkom's reply09 Oct 2015, 10:24
Official
Hello c.d.janes,

A very good day to you!

Please be assured that this matter has been escalated to the technical departments and feedback will follow.

We apologize for the unsatisfactory service and inconvenience caused.

Your social media reference number is SM154594.

Regards,
Joshua
Telkom Social Media Team