Move existing ADSL line to new address

I logged the move on the website twice then went to Telkom shop at Kollonade Retail Park they could find no record of the log on system logged it at the shop again they said 7 to 10 workdays got reference number. Phoned call center after 7 workdays asked them to escalate it got another reference number and told technician would contact me within 24 to 72 hours. Phoned call center again after the 72 hours passed they escalated again got another reference number and told technician will call me same day or next day. Called call centre again after next day they put me through to technicians and was told again 7 to 10 workdays and could not give me reference number as they would sms it to me still no sms received. I am paying for a full month internet and had no use of it!!!!!